Orders

Accepting runs, pickups, and dropoffs.

9 articles

How to view available ordersOpen the Orders section from the driver dashboard to see all open catering delivery opportunities.

How to accept an orderOpen the Available Orders board, review the payout, pickup time, distance, and order details, then tap Accept Order.

How to cancel an orderTap the active order and select Cancel. Provide a reason. Frequent cancellations affect your reliability score.

How catering pickups workArrive at the restaurant, confirm the order with staff, load the food securely, and begin delivery.

What to check at pickupConfirm all items are present, everything is properly sealed and packaged, and the order name matches.

How to handle restaurant delaysNotify support from the active delivery screen if the restaurant is not ready. Do not leave without the order.

How to complete a dropoffArrive at the delivery address, hand off the order professionally, and upload a proof-of-delivery photo.

How to upload delivery photosAfter delivery, you'll be prompted to take a live photo using your camera as proof of delivery.

What to do if the customer is unavailableWait up to 5 minutes, attempt to call, and if unreachable — contact Catera support before leaving.

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