Orders
What to do if the customer is unavailable
Wait up to 5 minutes, attempt to call, and if unreachable — contact Catera support before leaving.
On this page
Step-by-step
1
Arrive at the delivery address and attempt contact.
2
Wait up to 5 minutes for the customer to respond.
3
Try calling the customer phone number listed on the order.
4
If no response, tap "Customer Unavailable" in the active delivery screen.
5
Do not leave the order unattended without guidance from support.
6
Catera support will advise on whether to leave the order or return it.
Still stuck after these steps? Live chat is fastest for urgent issues, or submit a ticket and a real agent will reply.
Was this helpful?