Safety
Reporting an incident
Report incidents using the active delivery screen or the Contact Support page for post-delivery issues.
Step-by-step
1
For incidents during an active delivery: tap "Report Issue" on the active delivery screen.
2
For post-delivery incidents: go to Contact Support and select "Report Active Delivery Issue".
3
Provide the order ID, time, and a clear description of the incident.
4
Attach a photo or screenshot if relevant.
5
Catera support will review and respond within 24 hours.
6
Incident reports are reviewed and may affect your reliability score depending on the outcome.
Still stuck after these steps? Live chat is fastest for urgent issues, or submit a ticket and a real agent will reply.
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