Privacy Policy

Catera ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "Service"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

We collect information you provide directly when you register, apply to become a driver, or communicate with us, including:

• Personal Identification: Name, email address, phone number, date of birth, Social Security Number (last four digits for background verification)
• Driver Documentation: Driver's license images (front and back), selfie photos for identity verification, vehicle photos, insurance documents
• Payment Information: Bank account details for payout processing via our secure payment partners
• Communications: Messages sent through our support chat, emails, and tickets

Catera uses real-time GPS location data to:

• Display your current position on the driver map
• Match you with nearby catering orders
• Track active deliveries for proof of service
• Calculate estimated mileage and earnings
• Provide turn-by-turn navigation to pickup and drop-off locations
• Monitor on-time performance

Location data is only collected while you are online and actively using the app. You can stop location sharing at any time by going offline. We do not sell or share your location data with third parties for advertising.

We use AI-assisted photo verification during onboarding and delivery to:

• Confirm identity by comparing your selfie with your government-issued ID
• Verify that vehicle photos meet our quality and insurance standards
• Validate delivery completion through timestamped proof-of-delivery photos
• Detect potential fraud or policy violations

Photos are stored securely and are never shared publicly. AI processing is performed on-device or through encrypted transmission to our verification provider.

We automatically collect certain information about your device, including:

• Device type, operating system, and version
• App version and crash logs
• Cellular and WiFi network information (for connectivity troubleshooting)
• Battery level and device performance metrics (to help us optimize the app)

This information helps us improve app stability and compatibility.

With your permission, we send push notifications for:

• New order offers in your area
• Order status updates (accepted, picked up, delivered)
• Earnings summaries and payout confirmations
• Important account updates and support messages
• Cancellation alerts and system announcements

You can manage notification preferences in your driver settings at any time.

When you contact support, we collect and store your communications to:

• Respond to your inquiries
• Maintain a history of your support interactions
• Improve our support services
• Investigate and resolve incidents

Support conversations may be reviewed by our support team for quality assurance and training purposes.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process driver applications and verify identity
• Match drivers with delivery opportunities
• Calculate and process earnings and payouts
• Monitor platform safety, performance, and compliance
• Detect and prevent fraud, policy violations, and abuse
• Communicate with you about your account and the Service
• Comply with legal obligations and enforce our Terms of Service

We implement commercially reasonable security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, and access controls. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

We recommend that you:

• Use a strong, unique password for your account
• Enable two-factor authentication when available
• Never share your login credentials
• Report any suspicious activity immediately to support@catera.app

Our Service integrates with third-party services including:

• Mapping / navigation provider: For navigation and mapping functionality (subject to the provider's privacy policy)
• Payment and payout service providers: We may use third-party payment and payout service providers to process driver payments, verify payment information, prevent fraud, and maintain transaction records.
• Order sourcing: Delivery opportunities may be received through Catera's business clients, catering partners, restaurants, third-party platforms, or other commercial relationships.
• Email delivery provider: For transactional email delivery
• Gigsafe: For identity and background screening (subject to Gigsafe's privacy policy)

These services operate independently and have their own privacy policies. We encourage you to review them.

We use limited analytics to understand app usage patterns and improve our Service. This includes anonymous session data, feature usage statistics, and crash reporting. We do not use advertising cookies or sell analytics data to third parties.

Additional information we collect from drivers includes:

• Performance Metrics: Delivery count, on-time rate, acceptance rate, cancellation rate, customer ratings
• Vehicle Information: Vehicle type, license plate, insurance status, vehicle photos
• Equipment: Verification of catering bags, carts, and other equipment
• Background Check: Results from our background screening provider, Gigsafe
• Tier Status: Current tier level based on accumulated performance metrics

Driver performance data may be anonymized and aggregated for platform analytics.

When you purchase equipment through Catera, we collect:

• Shipping address and contact information
• Order details and purchase history
• Payment information (processed through our secure payment partner)

We do not store full credit card numbers on our servers. All payment processing is handled by our PCI-compliant payment processor.

We retain your personal information for as long as your account is active or as needed to provide the Service. When you close your account, we retain certain information as required by law or for legitimate business purposes, including:

• Financial transaction records (7 years for tax compliance)
• Delivery records
• Account audit logs

You may request deletion of your personal data by contacting support@catera.app. We will respond within 30 days.

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Receive a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact support@catera.app. We will not discriminate against you for exercising your privacy rights.

Catera is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@catera.app.

Catera is currently available only in the United States. Personal data we collect is stored and processed on servers located in the United States. If you access the Service from outside the United States, your data will be transferred to and processed in the U.S. under U.S. law.

We implement appropriate safeguards — including encryption, access controls, and contractual protections with our service providers — to ensure your data receives an equivalent level of protection regardless of where it is processed.

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the preceding 12 months
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions
• Right to Correct: You may request correction of inaccurate personal information
• Right to Opt-Out: We do not sell personal information, so there is no need to opt-out of sales. We also do not share personal information for cross-context behavioral advertising
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights

To exercise your California privacy rights, contact support@catera.app with "California Privacy Request" in the subject line. We will verify your identity and respond within 45 days as required by law.

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Because there is no industry consensus on how to interpret DNT signals, Catera does not currently respond to DNT browser signals.

We do, however, limit tracking to essential operational analytics as described in this policy. We do not engage in behavioral tracking or advertising-based tracking of any kind.

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@catera.app

We will respond to all inquiries within 2 business days.

This Privacy Policy was last updated on June 16, 2026.

We may update this policy from time to time. We will notify you of any material changes through the app or via email. Continued use of the Service after changes constitutes acceptance of the updated policy.