Terms of Service

By downloading, accessing, or using the Catera mobile application and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Catera. You represent that you are at least 18 years old and legally capable of entering into a binding contract.

As a Catera driver, you agree to:

• Maintain a valid driver's license, current vehicle insurance, and a registered vehicle in safe operating condition
• Provide accurate personal information during onboarding and keep it updated
• Use appropriate catering equipment (thermal bags, carts, etc.) for all deliveries
• Follow all food safety guidelines and handling procedures
• Communicate professionally with restaurants, customers, and Catera support
• Report any incidents, accidents, or issues immediately through the app

Order offers are presented based on your location, tier level, equipment, vehicle type, and other operational factors. Accepting an order creates a binding commitment to complete the delivery according to the specified pickup and delivery windows.

• You may accept or decline any order offer without penalty (subject to acceptance rate tracking for tier qualification)
• Once accepted, you are expected to proceed to the pickup location promptly
• Late or missed deliveries may impact your tier status and eligibility for future orders
• Orders include estimated payout amounts which may be adjusted for tips, bonuses, or additional mileage

We understand that emergencies and unforeseen circumstances arise. However, excessive cancellations impact our restaurant and customer relationships:

• Pre-pickup Cancellations: Cancel as early as possible. Frequent same-day cancellations may lead to account review
• Post-acceptance Cancellations: Cancellations after accepting an order count toward your cancellation rate, which affects tier qualification
• No-show Policy: Failing to arrive at the pickup location without canceling is a serious violation and may result in immediate suspension
• Emergency Circumstances: Vehicle breakdown, medical emergency, or safety concerns — contact support immediately. These cancellations may be exempted from penalties upon verification

Your cancellation rate is displayed in your performance dashboard. Maintaining a low cancellation rate is a requirement for Premier and Diamond tier eligibility.

Catera drivers are required to maintain proper equipment for catering deliveries:

• Required: Thermal catering bags capable of maintaining food temperature during transit
• Recommended: Hand cart/dolly for large orders, hot/cold separation bags, pizza bags
• Verification: Equipment may be verified through in-app photo submission during onboarding and periodically thereafter
• Option to Purchase: You may use your own equipment meeting our standards, or purchase Catera-certified gear through the app

Drivers without required equipment may be restricted from accepting certain order sizes. Equipment bonus programs are available for drivers who verify their gear.

Photo documentation is required throughout the delivery process:

• Identity Verification: A clear selfie matching your government-issued ID during onboarding
• Delivery Proof: A timestamped photo of the delivered order at the drop-off location for every delivery
• Equipment Verification: Photos of your catering bags and equipment as requested
• Photo Standards: Photos must be clear, well-lit, and show the required content. AI-assisted verification may flag photos that don't meet standards

Submitting false or misleading photos is a violation of these Terms and may result in account termination.

Driver Payouts:

• Base pay is calculated per order based on distance, order size, and complexity
• Tips are passed through 100% to the driver
• Bonus pay (tier bonuses, incentives, urgent bonuses) is calculated automatically and included in payouts
• Payouts are processed according to your selected payout schedule
• All payouts are subject to our earnings calculation which is available for review in your earnings dashboard

Equipment Purchases:

• All equipment purchases are final unless defective upon arrival
• Defective equipment must be reported within 7 days of receipt for replacement
• Prices are subject to change; current prices displayed in-app at time of purchase apply

You are responsible for all taxes associated with your earnings. Catera provides earnings summaries for tax reporting purposes.

Catera may suspend driver accounts for:

• Repeated order cancellations above permitted thresholds
• Failure to maintain valid license, insurance, or vehicle registration
• Customer complaints regarding professionalism or food handling
• Violation of photo verification requirements
• Suspicious or fraudulent activity detected by our systems
• Failure to respond to support communications regarding active orders
• Accumulated safety or performance violations

Suspensions are reviewed on a case-by-case basis. Drivers will be notified of the reason and duration. You may appeal a suspension through our support system.

Either party may terminate the driver relationship at any time:

By the Driver: You may close your account through the app settings or by contacting support. Outstanding earnings will be paid according to the standard payout schedule.

By Catera: We may terminate accounts for:

• Fraud or intentional deception (immediate termination)
• Criminal activity discovered during or after onboarding
• Gross negligence resulting in significant customer or restaurant impact
• Repeated policy violations after warnings
• Extended inactivity without communication

Upon termination, you will receive any unpaid earnings and a final earnings summary.

To the fullest extent permitted by law:

• Catera provides a platform connecting drivers with delivery opportunities. We are not responsible for the actions of restaurants, customers, or other third parties
• Catera is not liable for indirect, incidental, or consequential damages arising from use of the Service
• Our total liability for any claim is limited to the total earnings you received through the platform in the 30 days preceding the claim
• You are responsible for maintaining your own insurance coverage as required by law
• Catera does not provide workers' compensation, unemployment insurance, or other employment benefits — drivers are independent contractors

Nothing in these Terms limits liability for death, personal injury, or fraud where such limitation is prohibited by law.

Our support team is available to assist with:

• Order issues (wrong address, restaurant closed, customer unavailable)
• Payment and earnings questions
• Account access and technical issues
• Incident reporting and resolution
• Equipment and gear inquiries

How to Reach Support:

• In-app chat: Available from your driver dashboard
• Support tickets: Submit through the app for detailed inquiries
• Email: support@catera.app

We aim to respond to all support inquiries within 2 hours during business hours and within 24 hours otherwise. Urgent active-order issues are prioritized.

All content, features, and functionality of the Catera platform — including but not limited to the mobile application, website, logos, trademarks, software code, design elements, data compilations, and underlying technology — are the exclusive intellectual property of Catera and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not:

• Copy, modify, distribute, or create derivative works of the Catera platform
• Reverse engineer, decompile, or attempt to extract the source code
• Use Catera's name, logo, or branding without written permission
• Scrape, mine, or bulk-extract data from the platform
• Remove or alter any copyright, trademark, or proprietary notices

Feedback and suggestions you provide to Catera become our property, and we may use them without obligation or compensation to you.

Informal Resolution: Before filing any formal legal claim, you agree to first contact Catera at support@catera.app with "Legal Dispute" in the subject line and attempt to resolve the dispute informally. We will work with you in good faith to reach a resolution within 60 days.

Arbitration: If informal resolution fails, any dispute arising from or relating to these Terms or your use of the Service shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Fulton County, Georgia, unless another location is mutually agreed upon.

Class Action Waiver: All claims must be brought in your individual capacity. You expressly waive any right to participate in a class action, class-wide arbitration, private attorney general action, or any other representative proceeding.

Exceptions: Either party may bring claims in small claims court if they qualify. Nothing in this section prevents you from reporting possible violations of law to government authorities.

Opt-Out: You may opt-out of this arbitration agreement within 30 days of first accepting these Terms by sending a written notice to support@catera.app with "Arbitration Opt-Out" in the subject line, including your full name and the email address associated with your account.

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to personal jurisdiction in those courts.

You agree to indemnify, defend, and hold harmless Catera and its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your failure to maintain required insurance, licenses, or vehicle registration
• Any accident, injury, or damage caused by your vehicle or conduct while using the Service

Catera reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. The unenforceability of any provision shall not affect the enforceability of the remaining provisions.

These Terms, together with the Privacy Policy, Community Guidelines, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Catera regarding your use of the Service. These Terms supersede any prior agreements, communications, or understandings — whether written or oral — relating to the subject matter.

No waiver of any term shall be deemed a further or continuing waiver of that or any other term. Catera's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

We may update these Terms from time to time. Material changes will be communicated through:

• In-app notification
• Email to your registered address
• Announcement in the driver dashboard

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you may close your account. The most current version of these Terms is always available in the app and at this page.

Last Updated: June 16, 2026

For questions about these Terms of Service:

Email: support@catera.app

All legal notices must be submitted in writing to the email address above with "Legal Notice" in the subject line.