Safety
Safety issue during delivery
If you experience a safety issue during an active delivery, contact Catera support immediately.
On this page
Step-by-step
1
If you are in immediate danger, call 911 first.
2
Once safe, open the active delivery screen in the app.
3
Tap "Report Issue" and select "Safety Concern".
4
Describe the situation briefly in the text field.
5
Catera support will follow up as soon as possible.
6
Do not continue a delivery if you feel unsafe — your safety is the priority.
Still stuck after these steps? Live chat is fastest for urgent issues, or submit a ticket and a real agent will reply.
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