Orders
What to check at pickup
Confirm all items are present, everything is properly sealed and packaged, and the order name matches.
Step-by-step
1
Check that the order name on the packaging matches your delivery details.
2
Count the items — trays, bags, and side orders.
3
Ensure all containers are sealed and secure.
4
Verify hot items are placed in insulated hot bags and cold items in cold bags.
5
If items are missing, ask the restaurant before leaving.
6
If the restaurant cannot resolve the issue, contact Catera support.
Still stuck after these steps? Live chat is fastest for urgent issues, or submit a ticket and a real agent will reply.
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