Earnings & Bonuses
How cancellation rate affects your account
A high cancellation rate reduces your reliability score and can affect your tier and order access.
Step-by-step
1
Cancellation rate is the percentage of accepted orders you've cancelled.
2
A rate below 5% is considered acceptable.
3
Rates above 10% may result in account review by the Catera team.
4
Cancellations due to verified restaurant or customer issues may not count against you.
5
Repeated cancellations with no valid reason can lead to account suspension.
6
Contact support to dispute a cancellation that was recorded incorrectly.
Still stuck after these steps? Live chat is fastest for urgent issues, or submit a ticket and a real agent will reply.
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