Earnings & Bonuses
How reliability score works
Your reliability score (0–100) reflects your on-time rate, cancellations, and order completion quality.
On this page
Step-by-step
1
Reliability score starts at 100 for all new drivers.
2
It decreases with late deliveries, cancellations, and incident reports.
3
It increases as you complete deliveries on time and maintain a clean record.
4
Scores below 80 may affect your ability to accept certain order types.
5
Scores are reviewed when considering tier upgrades.
6
You can view your current reliability score in your Profile section.
Still stuck after these steps? Live chat is fastest for urgent issues, or submit a ticket and a real agent will reply.
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