Account & Login
Account suspended or rejected
A suspended or rejected account status means your access has been restricted. Contact support to learn more.
On this page
Step-by-step
1
Log into the Catera app — you'll see your account status displayed.
2
If suspended: your account has been temporarily restricted due to a policy issue.
3
If rejected: your application did not meet Catera's requirements.
4
Review any notifications or admin messages in the app for a reason.
5
Submit a support ticket to request a review or appeal.
6
Include your driver email and any context that may help the review team.
Still stuck after these steps? Live chat is fastest for urgent issues, or submit a ticket and a real agent will reply.
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