Support
Support response times
Live chat responds in minutes for urgent issues. Tickets are typically answered within 24 hours.
Step-by-step
1
Live chat: fastest, for urgent active-delivery problems.
2
Support tickets: typically answered within 24 hours.
3
Priority (urgent) tickets are moved to the front of the queue.
4
Providing full details up front speeds up resolution.
Still stuck after these steps? Live chat is fastest for urgent issues, or submit a ticket and a real agent will reply.
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